Richmond Hoarding Feces / Urine Cleanup

This company is Qualified, Thorough, and Professional! But what really sold us was their humility and compassion to our situation. We needed a cleanup company during a tragedy and there was no way of getting around it! We consulted with a few companies and Bio-One Richmond was our choice! They talked us through the cleanup process, were sensitive to our needs and alleviated stress. Unfortunately companies take advantage of people in such circumstances- all about the bottom line and no concern for people. Bio-One Richmond was AMAZING! And their estimate was half the cost of the other companies! We highly recommend Bio-One Richmond!!

Marc was awesome! He got rid of the smoke smell in my house super quick. Now it smells nice and fresh. Definitely recommend him for any smoke smell problems.

I had a lot of rodent waste in my attic and knee walls under dormers. I called Bio One Richmond and Marc and Chase came to do the inspection and estimate. They both have a great personality and we’re very professional. Chase headed up the work and did a fantastic job. I was so impressed with his easy going personality and his work ethic. He had to remove lots of waste and insulation, spray, paint, reinstall insulation and plug gaps in the eaves in an extremely hot attic. He never once complained. His work was very neat and he cleaned up behind himself. I didn’t have to do a thing! And, on his way out he removed a fallen tree that was on my gate. He is the supervisor and sets a great example for his employees. I am so appreciative of a job well done! I highly recommend this company! I am a very happy customer!

I see why Mark has a 5 star rating. I had the pleasure of speaking to him over the phone. I have not used services as of yet as we are not sure of the course of action yet on my part. Mark spent a total of 32 minutes with me on the phone listening to my special situation, called a competitor of his thinking he may be better suited for the job, called me back to follow up for 15 more minutes. With the situation I have many people write others off as crazy or made up in your head, especially doctors, yes doctors of all people. Mark listened and offered suggestions and knew of one former client of his in the same situation. He cares about people in general and has empathy and compassion. In the even that I do need this type of service I will certainly use him and write another review but I felt just this interaction with him speaks volumes. Thank you Mark for being a listening ear and a compassionate caring empathetic human. You didn’t write me off when all others have. I thank you sir!

While I haven't used Bio-One, I've known Marc for over 30 years. He is very customer-focused, tries to do the right thing, and is intelligent, compassionate, and hard-working. If you need these types of services, you should definitely consider Marc.

Amazing to work with. I discovered a terrible hoarding situation with a family member. I discovered Bio-One and gave them a call. Marc was wonderful to work with. We met at the home and he took several hundred photos. Marc came out and we met for an hour and half. He reviewed everything with us in complete detail. I had met with another company which consisted of a walk thru by the foreman and a 3-4 line estimate from the owner. Although considerably lower I opted for Bio -One. Best decision I have made in a long time. His project Chase was extremely caring and professional. He even caught a terrified kitty I couldn't get near. Kitty was my family member's biggest concern. She is being boarded and content.. These folks genuinely care about their clients. I could not have asked for better service than we received. Thanks Bio-One for getting us through this terrible situation........

Excellent service! Marc came out and gave me helpful and thorough information and guided me in the best way for a particular property. He is extremely knowledgeable and offers top tier professional services.

Bio-One provided excellent service throughout the cleanup process. Mark was responsive to calls and text messages. His crew got in fast in response to a short timeframe on my part, did excellent work, and communicated clearly and often throughout the process. Mark worked hard to try to find the most affordable deal for me, and I definitely thought he and Bio-One went above and beyond to be professional and kind during a difficult period for our family.

Marc was great with communication and very understanding about the needs in the house. His team were meticulous, and respectful which removed a lot of stress from the process.

At the worst time of my families life, this company made what was anticipated to be the worst thing in the world to do the easiest part of this tragedy. From contacting the company and speaking with Mark to his team everything was handled professionally, with empathy, and respectfully. Chase and Chloe's response at the house was liken to having your friends come help you deal with a terrible situation. They made me feel supported, they were informative and made what I feared to be the worst part of dealing with a suicide the easiest so far. I highly recommend this company that helps you deal with the cleanup as well as other things you just don't know about when someone dies in this manner. I rarely do reviews because it's not often I feel so passionate about something a business has done. This company exceeded my expectations and truly does what no one else ever wants to do. I'm beyond grateful for the as individuals and a company!