Bio-One of Rochester decontamination and biohazard cleaning services
Competence. Experience. Respect.

Tips When Calling Bio-One

Why Should You Call
Professionals for Help?

When the unexpected happens, you may not know the best path forward, and find yourself wondering:

Should you clean the biohazards yourself? Who even does this type of cleaning? Are there risks involved?

Contact the biohazard & crime scene cleaning team nearest you.

Call 24/7: 585-575-0793Request a Service

The answer is simple: call a professional biohazard remediation team for help.
When calling a professional biohazard cleaning service like Bio-One, you can:

Prevent further trauma
Avoid spreading bloodborne pathogens
Ensure the remediation is completed safely
Expect the job to be done right
Receive help filing an insurance claim
When loved ones or neighbors try to clean up the scene, they are doing it with the best of intentions. But they could also experience emotional trauma from the clean up.
The three most common diseases spread through blood are HIV, Hepatitis B, and Hepatitis C. If the person cleaning the scene isn’t properly protected, they could accidentally become infected and not realize it.
Hazardous cleaning requires specialized training, protective equipment, and adherence to OSHA regulations.
Bio-One uses powerful proprietary chemicals and processes and we have the experience to efficiently and thoroughly remediate any location.
Homeowners insurance often covers biohazard remediation. The Bio-One billing team can assist filing and submitting homeowner's insurance claims. If homeowners insurance is available, Bio-One will ask for the following information to begin the claim process:

Name of the insured

The name of the individual on the insurance policy.

Insurance carrier

Business name of the insurance provider.

Policy number

The insurance policy number.

Date of loss

This is the date when the event that caused the damage or loss occurred.

Tips When Calling Bio-One - Trauma Scene Cleaning

Bio-One teams across the U.S. are ready to answer the call 24/7/365. To ensure the best service possible, be prepared to answer the following questions that may be asked:
Has law enforcement released the scene?
If you are calling on behalf of a friend or a loved one, do you have the authority to grant consent to do the work?
Are you the property owner or do you rent?
If renting, a renter only has authority over personal items. Do you have contact information for the property owner?
Do you have homeowner’s insurance or renter’s insurance?
Is there anything you want us to find or save for you?
Are there animals on the property? If yes, do you have a way to secure them or safely remove them from the property?
What is the best way for our team to access the home?
Would you prefer to sign our work order in person or electronically?
Are utilities, such as water and electricity, working?
Where is the best place to park?
Call 24/7: 585-575-0793
decontamination and biohazard cleaning services reviewsCustomer Review Rating
Kristen Burmester, Rochester, 12/2025
Kevin was incredible! Kevin answered my call straight away and made time to help my family the next morning. When he arrived, Kevin was non-judgmental in his assessment and clear about the next steps, timelines, and costs. He and his truck are without logos which maintains privacy. He was kind, supportive, and communicative throughout the day, making us confident in his services. I can't emphasize enough what a genuinely good human Kevin is and how much he helped our family. If you want to work with someone who is respectful, non-judgmental, diligent, fast, and very very hard working.... call Kevin now!
decontamination and biohazard cleaning services reviewsCustomer Review Rating
morgan kunigan, Rochester, 12/2025
Amazing experience from start to finish. Very professional, on time, and the quality of work exceeded expectations. Highly recommend!
decontamination and biohazard cleaning services reviewsCustomer Review Rating
Caroline Dudeck, Rochester, 11/2025
Kevin and his team helped our family in a time of need. Business name says Rochester but they can come to Buffalo and surrounding areas! After my dad was rushed to the ER after losing a lot of blood, we had a big mess to clean up and furniture was not salvageable. Simultaneously, we were at the hospital caring for our loved one. Kevin and his team were able to provide an estimate same day and was available the next afternoon for the job. They removed damaged furniture, cleaned the floors and tiles, and were very kind. This took a huge weight off our shoulders. I hope we never have to use this service again but if we do, I will call Kevin.
decontamination and biohazard cleaning services reviewsCustomer Review Rating
Jim Mcinnis, Rochester, 09/2025
Kevin and the Bio team was absolutely outstanding—prompt, professional, and completely judgment-free. His approach made my family and me feel comfortable and confident that we had made the right choice. Our property was severely infested with mice, and now it looks absolutely fabulous. The results went far beyond my expectations. I truly appreciate the professionalism, care, and respect shown throughout the entire process.
decontamination and biohazard cleaning services reviewsCustomer Review Rating
Evander Coleman, Rochester, 07/2025
Amazing service from start to finish. Willing to work with prices, They really helped my family during a difficult time. Respectfully, professional, hard working. I would without a doubt hiring again if I ever needed to!
decontamination and biohazard cleaning services reviewsCustomer Review Rating
Kurt Button, Rochester, 07/2025
I had a great experience with Kevin for a recent basement cleaning. After my initial call, he was able to come out for an assessment and quote the very next day, which was impressive, especially since my service wasn't an emergency. He then scheduled the job for just over a week later. Kevin walked me through his process before starting (including talking about his cleaning agents), and then, after completing the work, he showed me the finished areas using a scope camera. Kevin worked hard throughout the day and provided clear communication which was appreciated. The price was all inclusive and there was no nickel and diming for all the work performed. I definitely recommend Bio-One's services

Bio-One is here for you. The scenes we remediate can be overwhelming and dangerous. We are trained, experienced, and here for you. Contact us anytime, day or night.