Odor Removal

This company is a pleasure to work with in an unpleasant situation. From the first contact to the last, respectful and professional. If needed, will definitely contact them again. Thank you for all of your help.

Hired them for a tragic unattended death cleanup on a commercial property. They were on time and professional did a great job! The area was so clean it was as if nothing happened. I shopped around for a company with reasonable rates not expecting to get A+ service, but I did with Bio One NW. Highly recommend.

Yesterday, with the help of an organizer, I tackled the long-overdue project of cleaning my garage. When we discovered mouse/rat feces, we knew we couldn't simply haul things off to a regular dump but should contact a company that deals with hazardous waste. It took a bit of online searching and making several calls, but I finally reached Mike, the dispatcher. From the get-go, I was impressed with how responsive he was to my concerns. He told me he thought a couple of his people could be at my place in a couple of hours but would check and get back to me. It was already past noon when I called, and I was anxious about getting everything resolved that day. Mike got back to me to let me know that he was able to squeeze me in, and shortly before 3:00 Jason and Travis showed up. They packed up the truck with the first load; Jason took off for the hazardous waste dump and Travis - or, as I dubbed him for his amazing strength, Paul Bunyan of the PNW - stayed and packed things up and hauled them to the curb. When I tried to help by carrying things as well, Travis would take the items from me and tell me it was his job and that I should just relax. I persisted, saying that I wanted to do what I could. When Jason set off with the third and final truckload, Travis started in on a thorough cleaning of my garage. Jason later joined him, and they swept and vacuumed from top to bottom before spraying with two different chemicals, the same chemicals used for remediation in instances of deaths and suicides. I was a bit shocked when I heard that, since I hadn't really looked closely at Bio-One NW's website and seen what sorts of situations they deal with. Nevertheless, knowing that the same chemicals were used for such situations provided me with a sense of security. After spraying, Jason closed up the garage. 30 minutes later I opened it so that it could air out, and a further 30 minutes later, I brought stuff back inside the garage. Done! My feelings about Bio-One NW are nothing but positive. They were responsive and empathetic, came to my "rescue" quickly, worked hard and did a thorough, professional job and throughout were very polite and very, very nice to me.