Competence. Experience. Respect.

Tips When Calling Bio-One

Why Should You Call
Professionals for Help?

When the unexpected happens, you may not know the best path forward, and find yourself wondering:

Should you clean the biohazards yourself? Who even does this type of cleaning? Are there risks involved?

Contact the biohazard & crime scene cleaning team nearest you.

Call 24/7: 915-588-2934 Request a Service

Rated 4.6 - 37 Reviews

The answer is simple: call a professional biohazard remediation team for help.
When calling a professional biohazard cleaning service like Bio-One, you can:

Prevent further trauma

Avoid spreading bloodborne pathogens

Ensure the remediation is completed safely

Expect the job to be done right

Receive help filing an insurance claim

When loved ones or neighbors try to clean up the scene, they are doing it with the best of intentions. But they could also experience emotional trauma from the clean up.

The three most common diseases spread through blood are HIV, Hepatitis B, and Hepatitis C. If the person cleaning the scene isn’t properly protected, they could accidentally become infected and not realize it.

Hazardous cleaning requires specialized training, protective equipment, and adherence to OSHA regulations.

Bio-One uses powerful proprietary chemicals and processes and we have the experience to efficiently and thoroughly remediate any location.

Homeowners insurance often covers biohazard remediation. The Bio-One billing team can assist filing and submitting homeowner's insurance claims. If homeowners insurance is available, Bio-One will ask for the following information to begin the claim process:

Name of the insured

The name of the individual on the insurance policy.

Insurance carrier

Business name of the insurance provider.

Policy number

The insurance policy number.

Date of loss

This is the date when the event that caused the damage or loss occurred.

Tips When Calling Bio-One - Trauma Scene Cleaning

Bio-One teams across the U.S. are ready to answer the call 24/7/365. To ensure the best service possible, be prepared to answer the following questions that may be asked:

Has law enforcement released the scene?

If you are calling on behalf of a friend or a loved one, do you have the authority to grant consent to do the work?

Are you the property owner or do you rent?

If renting, a renter only has authority over personal items. Do you have contact information for the property owner?

Do you have homeowner’s insurance or renter’s insurance?

Is there anything you want us to find or save for you?

Are there animals on the property? If yes, do you have a way to secure them or safely remove them from the property?

What is the best way for our team to access the home?

Would you prefer to sign our work order in person or electronically?

Are utilities, such as water and electricity, working?

Where is the best place to park?

Call 24/7: 915-588-2934

Richard, El Paso, 05/01/2021

I have used Bio One on many occasions and they have always performed above and beyond. Rigo is always willing to help and work out any obstacles I may encounter. I am very grateful for what he does and continues to do.

Maserati 754, El Paso, 10/14/2020

Had some mold where a refrigerator had leaked. They were very responsive and came out a few days later. They did a fantastic job at the same price it costs to just get a quote from other mold removal services in the area. Highly recommend and would utilize again if needed

Susan Smith, El Paso, 05/04/2018

Rigo Melendez and his staff, Daniella and Elijah are fantastic! We initially contacted them for help with rodent droppings in my parent's house, but they did so much more than we ever expected! They disinfected the whole house, discarded contaminated furniture & rugs, mopped, wiped down walls, and painted the ceiling in the LR and kitchen to remove nicotine stains. And more important, they were so caring, thoughtful, and worried about our well-being. We highly recommend this wonderful business that literally saved our lives!

Gail Meredith, El Paso, 07/20/2018

An insurmountable task was quickly turned to surmountable. Rigo Melendez and his team responded to our plea for help. My father-in-law passed away and we needed to quickly clear out his house before we left town. Bio-One worked to clear all of the furniture, clothing, food and knick knacks. During the process, they checked in with us to determine if something was valuable or if we wanted to keep an item. The items in the house went to Food Finders, Salvation Army and other charities. We have a receipt for the household goods from each place. We can breathe again knowing that the insurmountable is finished.

Elaine Hoffmeister, El Paso, 01/31/2018

Bio-One was a godsend in a time of need - quick, efficient, and most importantly kind during some of the worst days of my life. Everyone who came to safely clear the hazardous remains of a family member went above and beyond to ensure the job was done and to provide support to me and my family. I cannot recommend this service enough, should you have the misfortune to need it.

Farrokh Farrokhnia, El Paso, 07/16/2020

Thank you Rigo and crew for all you did today. Given the situation, everyone was very comforting and professional. Great work at a reasonable price and done right. Y’all rule.

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