Answering the call:Portland
Crime Scene Cleanup and Biohazard Decontamination

Many thanks to PDX Hoarding / Bio-One for their assistance in cleaning up my father’s home this December. From the initial email introduction and phone call, my concerns were put at ease, as this was all new to me. Phill was very calming on the phone, as he knew this was a difficult call that I just made. He assured me that his team was compassionate and professional, as they too had gone through this same ordeal with his own family. Knowing that he comes from a place of empathy was exactly what I needed to hear! Due to COVID-19 restrictions and social distancing guidelines, I provided a typed summary and pictures documenting the issues at hand. From there we scheduled an in-person meeting at the home, for a proper walk-through. He and his wife met me at my father’s house. They were professional, masked up, clipboard in hand and booties on the feet. Upon entering the house, they didn’t break stride due to the smell and overall disarray…they took it all in and that helped me with my internal angst. They asked numerous questions and provided varying solutions. I truly felt at ease with them and knew they had my father’s best interests in mind. Their almost 20 years of experience helped guide me through the process, even pointing out underlying issues I hadn’t even considered. Again, this was very comforting and reinforced their expertise and professionalism. As we moved forward with the cleaning job, they provided an estimate in a timely manner, had quick scheduling opportunities and were able to complete the job in less than eight hours! The cleaning team was friendly, professional and organized. They brought questions and suggestions to us, so we could quickly make calculated decisions. That said, I do recommend for the homeowner or caregiver to have a temporary ‘home base’, just outside of the home. The team moved quickly and everything was being shuffled around, so sitting at the dining table, waiting to answer questions is not the best location. Since the house is temporarily out of commission for making lunch, plan ahead and pack something or consider delivery. All trash items were staged in the driveway and items to be sorted at a later date were in the garage. When my father returned to his house, from the outside, you couldn’t tell that anyone had been there! Upon entering the home, we were greeted with clean hallways and fresh smells. It didn’t smell of vanilla, but more importantly it didn’t smell of industrial cleaning solutions. Whew! We cannot thank PDX Hoarding / Bio-One for their care, attention to detail, professionalism and empathy. They made this difficult task, easier than expected. The total bill was commensurate with the level of service provided and I was grateful for everything. In conclusion, my father was back in his home that evening and he’s in great spirits and pleased with everyone’s efforts. The house is ready to welcome family and friends for the holidays! Thank you Phill and Angela! Regards, Sean & Erin O.

I contacted Bio-One to assess cleaning and decontaminating the attic and basement of my home from years of undetected rodent infestation. And when I say cleaned out, I mean they removed and disposed of all debris, insulation, and unwanted junk from these areas. He then sanitized both areas with a decontamination enzyme, cleaning shelves/floors/attic beams, even the basement crawlspace. Phil the owner did the work himself, and was a pleasure to work with. All I had to do was mark the items in the basement I wanted to keep, and he took care of the rest, saving me from conducting hazardous cleaning work. Phil was very professional and respectful of both me and my home, and understanding, and he worked very fast (took less than 2 days total). Unlike another company I contacted to do the same work, Bio-One used an effective combination of decontamination/deodorizing products (not just something to mask the odor) as well as and enzyme product to further clean/decontaminate the beams and floors. On top of all that, they removed all the random boxes and junk from my basement whether it was contaminated or not (bonus), and cleaned everything that was to be left behind! Phil and his assistant took steps to ensure there was no mess left behind on the way to/from the attic and basement, and wore industrial PPE gear themselves during the whole process, a mark of true professionals (trust me, you don't want someone cleaning out rodent mess without properly protecting your home as well as themselves, not doing so indicates they don't know what they are doing). I would highly recommend Bio-One if you find unwelcome critters have invaded your home, I only regret I did not call Bio-One sooner. Thank you for helping me reclaim my home, Phil!

Recently we had a tragic death in the family. The biohazard it made was horrendous and heartbreaking. Phill and his team responded even before the police left the scene. They were compassionate as much as they were efficient. They understood the grief my wife was going through and ‘erased’ the scene so she could enter without being traumatized. Being in law enforcement myself, I know how much hazmat cleanup can cost. BioOnePDX was extremely fair and cost effective. I honestly hope we never have to use them again for obvious reasons but if we did, I know we can trust them to take care of us as if we were part of their own family. Many thanks to a great company run by an amazing and caring husband and wife team!

I've known Phill and Angela Kirton for a few years now and find them as caring kindhearted people definitely putting the customer first. I highly recommend them.

I cannot begin to express my gratitude for their service. Backstory: My mother has been dealing with a cancer and heart failure diagnosis, as well as severe depression for about two years, and her home was beyond the point we could clean it between the two of us. Everything in the process of scheduling cleaning, getting information/estimates, during and post cleaning was entirely smooth and Angela and Philip are both extremely kind and understanding people. The home was utterly, extremely cluttered and filthy and they managed to clean it out entirely within barely a day and a half. It is a joy for my mom to return to and has practically given her a new lease on life. What impressed me the most was both their communication and attention to recovering valuables and usable items, they contacted me often during the cleaning to check what items should be kept or disposed of, and they managed to box up, save, and organize everything I could think of that needed to be. The cleaning and organizing went beyond what I could possibly expect and we were truly astounded by how thorough of a job they did. They have an extreme attention to detail and dedication to working with their client to understand their needs. I couldn't recommend them any higher, ultimately they vastly improved my mom's life and her living space. If you have or know someone that has a living space that needs intense care, I could not name a thing they could do better.

Jacob is great and does great work!