I contacted Bio-One to assess cleaning and decontaminating the attic and basement of my home from years of undetected rodent infestation. And when I say cleaned out, I mean they removed and disposed of all debris, insulation, and unwanted junk from these areas. He then sanitized both areas with a decontamination enzyme, cleaning shelves/floors/attic beams, even the basement crawlspace. Phil the owner did the work himself, and was a pleasure to work with. All I had to do was mark the items in the basement I wanted to keep, and he took care of the rest, saving me from conducting hazardous cleaning work. Phil was very professional and respectful of both me and my home, and understanding, and he worked very fast (took less than 2 days total). Unlike another company I contacted to do the same work, Bio-One used an effective combination of decontamination/deodorizing products (not just something to mask the odor) as well as and enzyme product to further clean/decontaminate the beams and floors. On top of all that, they removed all the random boxes and junk from my basement whether it was contaminated or not (bonus), and cleaned everything that was to be left behind! Phil and his assistant took steps to ensure there was no mess left behind on the way to/from the attic and basement, and wore industrial PPE gear themselves during the whole process, a mark of true professionals (trust me, you don't want someone cleaning out rodent mess without properly protecting your home as well as themselves, not doing so indicates they don't know what they are doing). I would highly recommend Bio-One if you find unwelcome critters have invaded your home, I only regret I did not call Bio-One sooner. Thank you for helping me reclaim my home, Phil!

They handled an extremely challenging situation with empathy, professionalism, and grace. Compassionate listeners and ready to offer solutions. I highly recommend trusting them to take care of your and your family’s needs.

Created a new Google account just to leave this review. 💞 I recently hired Bio-One PDX for their "PDX Hoarding" services. About a year ago, I became disabled--and then proceeded to just do nothing related to my apartment. There was trash everywhere, boxes of things I'd never opened, year-old dishes left in the sink, year-old food left in the fridge, a pet I hadn't cleaned up after--it was bad. I had so much stuff that I'd created pathways around my apartment, and when some of the lights went out, I just left them out because I couldn't replace them, myself, and couldn't ask maintenance to replace them for me. Family occasionally asked to visit from out of town, but people could not safely enter, so I visited them, instead. Friends would ask to come over, but I'd arrange for us to go out for dinner. Once I got past a certain point, I didn't know what to do to get myself out of that situation. There was too much stuff to hire cleaners, but the apartment wasn't clean enough to hire haulers. I also couldn't even hire normal cleaners, because I'd let things go for so long that there were parts of my home that were a biohazard--and I couldn't find them all to clean beforehand because they were hidden behind so much stuff. After months of telling myself I'd take care of it all, I gave up and called Bio-One PDX to take care of it for me. That was the best decision I made in a long time. They did a great job; my apartment went from basically uninhabitable to clean and spartan within a day. In the process, it was clear that, at least from a hoarding perspective, they deal with a lot of rough things: buildings left in that state for decades, buildings with needles in them, buildings with many neglected animals in them. They were really prepared for anything, and my apartment was not a problem. They were also very aware that people only call them when something bad has happened. Despite the terrible circumstances, they were somehow kind and cheerful, and they kept a really positive attitude throughout the entire day. They were also as discreet as I can imagine is possible, given the kind of work they do. It can be hard enough hiring normal cleaners without feeling like a burden, so I expected to feel really terrible about this entire process. Instead, it felt like I was just hiring someone to do a job, in the same way I'd hire an electrician or a plumber: I was not personally qualified to do the work, so instead I hired specialists, and there was nothing wrong with that. It is not a personal failure to ask for help. It took a lot to clean out my apartment: a box truck (twice!), professional-grade chemicals, equipment for deep cleaning, training and equipment for cleaning up waste, a ton of trash bags, three people cleaning for an entire day, and all the training, work, and equipment necessary to properly dispose of or donate the stuff they took away. I didn't negotiate; the price seemed entirely fair, and it was within my budget, so I paid it all the day of the job. However, they proactively offered to work with me on payments or price, which speaks to how understanding they are as people and business owners. It really takes exceptionally kind, empathetic, and hard-working people to do the kind of work they do, and I deeply appreciate they exist. For the first time in a long time, my apartment feels like a home. I've since hired "normal" cleaners to come in every other week, and I've put HEPA filters in every room. Guests have visited in the weeks since Bio-One PDX cleaned out my apartment, and unprompted, every one of them has commented on how tidy it is--not knowing how horrible a state it was in just days or weeks before. Hopefully, I'll never need to hire Bio-One PDX again. However, if I do, I won't hesitate to call them. My only regret is I didn't call them sooner.

From the first phone call to the final clean up, everyone I came into contact with at Bio One was professional, hard working, and compassionate - the exact combination needed for our particular situation. They asked all the right questions and made sure to check in frequently to ensure timely and exceptional service. I am beyond grateful to Phil, Angela, Jacob and the entire crew at Bio One who helped our family in a very tough time. Thank you for such remarkable service!

Angie and Phill are kind, compassionate and professional. They have helped two of my clients. Both were so afraid to reach out for help, due to feeling ashamed of their situation. Phill and Angie treated them with respect and dignity. One situation was urgent and they were able to come out the same day to remediate 10 years' worth of damage. Both clients were so relieved and grateful for Angie and Phill's help! Past the final roadblock, my clients were able to put their homes on the market.

We had someone leave us a biological gift overnight at the front door of my office. These guys were great to work with and had a crew onsite asap. I hope to not go through the same experience again, but if it happens I will immediately call these guys again.