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We’re Here When You Need Us Most
Bio-One is the leading name in crime, hoarding scene cleanup, and biohazard decontamination services. When life gets overwhelming, Bio-One is ready to help.
Our mission has been simple for over twenty years: help first, business second—and that’s exactly how we show up.
Questions? Need a Bio-One service? How can we help?
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OPEN 24/7
No matter when you call, we’re ready.
Our local Bio-One technicians respond quickly, walk you through every step, and handle the cleanup with care and respect.
We follow a detailed plan to clean, organize, and safely remove any biohazards—restoring your space and giving you peace of mind.
Need help now? Call us 24/7: 704-726-5905
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Your Support Matters to Us
If we’ve helped you through a tough time, we’d be honored to hear about it.
Sharing your experience helps others know they’re not alone—and that trusted help is out there.
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What our clients say
devon lowe, Charlotte, 03/2024
John, Jen, and their team are fantastic! They helped my family after the passing of my father. They went way beyond what I thought I hired them for and even let me cry on their shoulder. If you are in need of these services, you absolutely should hire them!
Emily Shirley, Charlotte, 03/2024
Amazing group of people who are so incredibly professional and compassionate. Logan, Nikki, and Ash kept me updated throughout the entire process and were all so unbelievably helpful, I never felt embarrassed or shamed (Even my dogs loved them!) They all did such an amazing job and I am SO grateful for the service they completed in a very quick and efficient manner. Ruth’s communication throughout everything was stellar and she is such an amazing person. The entire process from the walkthrough to the cleaning was quick and simple. Thank y’all so much!
Kaci Shea, Charlotte, 03/2024
Where do I even BEGIN. These wonderfully amazing people helped me gain control of my Life back. 10 years of hoarding and they cleared my home out in 3 days. Every single one of them we’re compassionate and kind. They talked me through the process each step of the way. Ruth helped me gain my confidence back to push through all of this. Matt was so kind and thoughtful. Joey and I talked about dnd and video games and it felt nice to be able to Smile and laugh through a tough process. Blaze and Ashe were so kind and helped any time I had a question. I only got to meet John and Nikki once but they were so sweet and thoughtful towards my anxiety about everything. It was truly an honor to have all them by my side through this hardship. I hope they see this and realize how much this truly meant to me. Thank you… you gave me and my mom control back over our lives. You all are truly amazing people. And I hope they universe blesses you with everything and anything 🖤.
Frequently asked questions
Why should I contact Bio-One?
If you're facing a situation involving biohazards, hoarding, or trauma-related cleaning, Bio-One is here to help. We specialize in sensitive, urgent cleanup needs and respond with compassion, discretion, and professionalism.
What types of situations can I contact Bio-One about?
You can contact us for help with unattended deaths, hoarding cleanup, suicide or homicide cleanup, sewage backups, rodent droppings, mold, and more. If you’re unsure, just reach out—we’ll guide you.
How quickly will someone respond after I contact you?
We aim to respond within minutes, 24/7. Your message is sent directly to a local owner or dispatcher, so you’re not left waiting in a queue.
Do I have to be the homeowner or property owner to contact you?
No. We regularly work with family members, landlords, property managers, social workers, law enforcement, and others who are involved in helping someone in need.
What if I’m just not sure what kind of help I need?
That’s okay. You don’t need all the answers—we’re here to listen and help you figure out the next steps. Just tell us what’s going on.
Is my information kept private when I contact you?
Yes. Every call, form, and message is kept completely confidential. We understand the sensitive nature of the situations we deal with.
Can I reach you outside of normal business hours?
Absolutely. Bio-One is available 24 hours a day, 7 days a week—including holidays. Emergencies don’t wait, and neither do we.
What happens after I submit the contact form?
A local Bio-One owner or certified specialist will contact you shortly—often by phone—to learn more and help schedule an in-person assessment or service visit.
Do I have to pay just to talk to someone or get information?
No. Contacting us is always free. We’ll give you honest answers, explain what we do, and help you decide what’s best for your situation—no pressure.
How do I know I can trust Bio-One with something this important?
We’ve helped thousands of families and property owners through some of life’s hardest moments. Our mission is simple: Help First, Business Second. We're here when you need us.
