Sewage Backups

Unfortunately a relative died in her home and was not discovered for some weeks. We are out of state and I had no clue who to call for cleanup . But I googled and discovered Bio-One in my home state and then discovered the Memphis franchise. As we drove to Arkansas from Indiana I placed a call to that company not knowing what to expect. I spoke with Tim who was kind, considerate, and professional. He met with us at the house needing cleanup that evening to assess the situation. The next day was Thanksgiving and he would have brought his team and begun work on the holiday if we needed that, but we said Friday was fine. Tim and his team went above and beyond for us that weekend. The odor remediation took longer and he was on it for us and kept us informed as we had to return to Indiana. Tim worked with the insurance adjuster and we had a prompt paid insurance claim. I have nothing but good to say about the service provided and the kindness shown to us in an extremely difficult time. Thank you so much, Tim and crew!

Tim and his crew were excellent and very caring and thorough( especially with my couch.. LOL)

I rarely review things. But I'd be doing you a huge disservice by not letting you know about Tim and his team at Bio-One. I had a hoarding/squalor situation in a relative's house. How bad was it? Google "domestic squalor home" and imagine just as bad as the worst images you see. I sought quotes from three different companies and chose Bio-One, here's three reasons why you should choose Bio-One: 1. I met face-to-face with Tim as he carefully walked through the home in order to observe the situation and give me a fair quote. Tim clearly understands the business and was nothing but professional and respectful in helping me with my case. He took the time to explain the psychology behind people living in squalor; it was clear he wasn't just there to remove debris/trash but to also help locate any items of value (both sentimental and monetary). Because he knew the psychology, he knew where to look and located several important items. 2. His quote was competitive and in the end with the remediation work was by far the best value. Cleaning a squalor situation is one thing, but removing smells and remediating is entirely different. Tim and Bio-One delivered on all accounts. 3. I live a day's drive from Memphis and could not be there to observe most of the job. He took pictures throughout the cleaning process and did a great job of communicating with me over the phone. He let me know when he found anything of value, when rooms were cleaned, and how the remediation was going. He let me know ahead of time how long he thought it would take. When his crew was delayed or tasked to other jobs, he let me know so I always knew what was going on. Even during the height of COVID, his team at Bio-One completed the work on time. The sticker shock that accompanies the cost of cleaning and remediation is real. But if you choose Bio-One, you will get outstanding service at a competitive price. I can't put into words how pleased I was with everything they did.