Portland Biohazard Cleanup Service 

Given the kind of work that Bio-One does -- cleaning-up horrendous messes -- they're not likely to get a lot of customers who will write reviews on Yelp. That's a shame, because these wonderful people deserve mountains of praise for what they do and the great way they do it. I had a relative who needed their services recently and we found Bio-One's entire crew to embody all the good adjectives: professional, kind -- so, so, kind --, honest, caring, patient, fast, thorough ... I could go on. Most of all, they enjoy helping people and bring a lot of heart to what they do and that made the hard work easier to bear. On a more tactical level, they use mostly their own employees, not day laborers. That's a major reason we chose them and, I think, that has much to do with how thrilled we are with their work. So, if you are in the unfortunate position of needing their kind of services, then you have my sympathies and one emphatic recommendation to use Bio-One.

Society does not teach us that an unattended death is possible, and how challenging it can be. Phill, Angela and their team went above and beyond in their professionalism, courtesy, empathy, compassion, and thorough response to a clean up of a rental apartment after my mother died. A simple example of their care is that Phill reminded me gently that I did not have to re-enter the apartment while it was still a bio-hazard site, I could instead wait a few feet away in the hall as he let himself in. This thoughtfulness ran through all of their efforts to check with me and the landlord about the clean up and restoration process. I hired them for a phase 1 bio-hazard clean up and then for a phase 2 removal of items/deep clean. I don't have words to express how grateful I am for their support through these services at this difficult time. In the property manager's words: "they made it easy for us to replace the carpet and linoleum; there's not a lot to say in the walk through as they left it so clean...they even cleaned the blinds, wow (admiration in his voice as he lowered and raised them". I recommend them with all my gratitude.

Great work ethic from both crew members! They did an excellent job and I would recommend this service to anyone with my similar situation! Thank you so much! Now, I can open my shed and not feel like some varmint is going to scare me to death! Two thumbs up for sure!! The shed was thoroughly cleaned, disinfected and contents that were contaminated were thrown away and the remaining items were organized and put back by the workers. Glad I found your organization.

From the first phone call to the final clean up, everyone I came into contact with at Bio One was professional, hard working, and compassionate - the exact combination needed for our particular situation. They asked all the right questions and made sure to check in frequently to ensure timely and exceptional service. I am beyond grateful to Phil, Angela, Jacob and the entire crew at Bio One who helped our family in a very tough time. Thank you for such remarkable service!

My Mother's house was in really bad shape after my stepfather passed away (he was a hoarder and the house developed a rodent problem). We were really impressed with how sensitive and respectful they were to our wants and needs. They did a THOROUGH job, in good time and worked with OUR schedule. Whenever we asked a question, it was answered. We never felt like we were being judged or looked down upon. I really don't think there are enough words to convey how great they are to work with.

I've known Phill and Angela Kirton for a few years now and find them as caring kindhearted people definitely putting the customer first. I highly recommend them.

I don't often write reviews but Angela, Phil and their team at Bio-One need to be called out for being an amazing, responsive, caring company. A week before Christmas there was an emergency situation that I was made aware of. A situation that needed to be urgently addressed. I live in Boston and the cleanup that needed to be done was in Portland, Oregon. I called Bio-One first on a weekend. This was a hoarding and bio-hazard clean-up. Amazingly, with only 1 days notice they made time for my situation immediately. I flew in to Portland on the Monday night and they were at the location to greet me Tuesday morning. They were on-time, kept to the pricing quotes, were compassionate and thoughtful about what to dispose of and what to keep. They sent pictures and helped me through processing what was happening. I can't say enough good words about this company and the owners. Thank you.

Bio-One PDX helped me through a difficult situation with ease and expediency. I am forever grateful to them for their assistance. Highly recommended.

I cannot begin to express my gratitude for their service. Backstory: My mother has been dealing with a cancer and heart failure diagnosis, as well as severe depression for about two years, and her home was beyond the point we could clean it between the two of us. Everything in the process of scheduling cleaning, getting information/estimates, during and post cleaning was entirely smooth and Angela and Philip are both extremely kind and understanding people. The home was utterly, extremely cluttered and filthy and they managed to clean it out entirely within barely a day and a half. It is a joy for my mom to return to and has practically given her a new lease on life. What impressed me the most was both their communication and attention to recovering valuables and usable items, they contacted me often during the cleaning to check what items should be kept or disposed of, and they managed to box up, save, and organize everything I could think of that needed to be. The cleaning and organizing went beyond what I could possibly expect and we were truly astounded by how thorough of a job they did. They have an extreme attention to detail and dedication to working with their client to understand their needs. I couldn't recommend them any higher, ultimately they vastly improved my mom's life and her living space. If you have or know someone that has a living space that needs intense care, I could not name a thing they could do better.

Created a new Google account just to leave this review. 💞 I recently hired Bio-One PDX for their "PDX Hoarding" services. About a year ago, I became disabled--and then proceeded to just do nothing related to my apartment. There was trash everywhere, boxes of things I'd never opened, year-old dishes left in the sink, year-old food left in the fridge, a pet I hadn't cleaned up after--it was bad. I had so much stuff that I'd created pathways around my apartment, and when some of the lights went out, I just left them out because I couldn't replace them, myself, and couldn't ask maintenance to replace them for me. Family occasionally asked to visit from out of town, but people could not safely enter, so I visited them, instead. Friends would ask to come over, but I'd arrange for us to go out for dinner. Once I got past a certain point, I didn't know what to do to get myself out of that situation. There was too much stuff to hire cleaners, but the apartment wasn't clean enough to hire haulers. I also couldn't even hire normal cleaners, because I'd let things go for so long that there were parts of my home that were a biohazard--and I couldn't find them all to clean beforehand because they were hidden behind so much stuff. After months of telling myself I'd take care of it all, I gave up and called Bio-One PDX to take care of it for me. That was the best decision I made in a long time. They did a great job; my apartment went from basically uninhabitable to clean and spartan within a day. In the process, it was clear that, at least from a hoarding perspective, they deal with a lot of rough things: buildings left in that state for decades, buildings with needles in them, buildings with many neglected animals in them. They were really prepared for anything, and my apartment was not a problem. They were also very aware that people only call them when something bad has happened. Despite the terrible circumstances, they were somehow kind and cheerful, and they kept a really positive attitude throughout the entire day. They were also as discreet as I can imagine is possible, given the kind of work they do. It can be hard enough hiring normal cleaners without feeling like a burden, so I expected to feel really terrible about this entire process. Instead, it felt like I was just hiring someone to do a job, in the same way I'd hire an electrician or a plumber: I was not personally qualified to do the work, so instead I hired specialists, and there was nothing wrong with that. It is not a personal failure to ask for help. It took a lot to clean out my apartment: a box truck (twice!), professional-grade chemicals, equipment for deep cleaning, training and equipment for cleaning up waste, a ton of trash bags, three people cleaning for an entire day, and all the training, work, and equipment necessary to properly dispose of or donate the stuff they took away. I didn't negotiate; the price seemed entirely fair, and it was within my budget, so I paid it all the day of the job. However, they proactively offered to work with me on payments or price, which speaks to how understanding they are as people and business owners. It really takes exceptionally kind, empathetic, and hard-working people to do the kind of work they do, and I deeply appreciate they exist. For the first time in a long time, my apartment feels like a home. I've since hired "normal" cleaners to come in every other week, and I've put HEPA filters in every room. Guests have visited in the weeks since Bio-One PDX cleaned out my apartment, and unprompted, every one of them has commented on how tidy it is--not knowing how horrible a state it was in just days or weeks before. Hopefully, I'll never need to hire Bio-One PDX again. However, if I do, I won't hesitate to call them. My only regret is I didn't call them sooner.