PortlandOdor Removal

From the first phone call to the final clean up, everyone I came into contact with at Bio One was professional, hard working, and compassionate - the exact combination needed for our particular situation. They asked all the right questions and made sure to check in frequently to ensure timely and exceptional service. I am beyond grateful to Phil, Angela, Jacob and the entire crew at Bio One who helped our family in a very tough time. Thank you for such remarkable service!

Unbelievable kindness! Gentle souls who were compassionate and integral; they worked hard to do the job and ease our stress. It is more than a season of kindness; it is clearly a business that cares about the service they provide and the people they serve … what a rare blessing! Thank you!!!

I cannot begin to express my gratitude for their service. Backstory: My mother has been dealing with a cancer and heart failure diagnosis, as well as severe depression for about two years, and her home was beyond the point we could clean it between the two of us. Everything in the process of scheduling cleaning, getting information/estimates, during and post cleaning was entirely smooth and Angela and Philip are both extremely kind and understanding people. The home was utterly, extremely cluttered and filthy and they managed to clean it out entirely within barely a day and a half. It is a joy for my mom to return to and has practically given her a new lease on life. What impressed me the most was both their communication and attention to recovering valuables and usable items, they contacted me often during the cleaning to check what items should be kept or disposed of, and they managed to box up, save, and organize everything I could think of that needed to be. The cleaning and organizing went beyond what I could possibly expect and we were truly astounded by how thorough of a job they did. They have an extreme attention to detail and dedication to working with their client to understand their needs. I couldn't recommend them any higher, ultimately they vastly improved my mom's life and her living space. If you have or know someone that has a living space that needs intense care, I could not name a thing they could do better.

I've known Phill and Angela Kirton for a few years now and find them as caring kindhearted people definitely putting the customer first. I highly recommend them.

Recently we had a tragic death in the family. The biohazard it made was horrendous and heartbreaking. Phill and his team responded even before the police left the scene. They were compassionate as much as they were efficient. They understood the grief my wife was going through and ‘erased’ the scene so she could enter without being traumatized. Being in law enforcement myself, I know how much hazmat cleanup can cost. BioOnePDX was extremely fair and cost effective. I honestly hope we never have to use them again for obvious reasons but if we did, I know we can trust them to take care of us as if we were part of their own family. Many thanks to a great company run by an amazing and caring husband and wife team!

Angela Kirton is a delight to work with. She is responsive, compassionate, responsible and a true expert in her field of complex clean up projects. Privacy was promised and carried out by her and her team. She stayed in contact from start to finish, giving assurance that the job would be completed on time, with thoroughness. I would highly recommend this company.

This company blew me away with their excellent service, but even more with the compassionate way they provided cleanup of a tragic event so the parents would not have to face the carnage. I would never use a different company if I ever needed one in the future. This family owned company really cares about the people they serve. I would recommend them for any job. Cleanliness with Care and Compassion. You won't find this anywhere else at this level.

Many thanks to PDX Hoarding / Bio-One for their assistance in cleaning up my father’s home this December. From the initial email introduction and phone call, my concerns were put at ease, as this was all new to me. Phill was very calming on the phone, as he knew this was a difficult call that I just made. He assured me that his team was compassionate and professional, as they too had gone through this same ordeal with his own family. Knowing that he comes from a place of empathy was exactly what I needed to hear! Due to COVID-19 restrictions and social distancing guidelines, I provided a typed summary and pictures documenting the issues at hand. From there we scheduled an in-person meeting at the home, for a proper walk-through. He and his wife met me at my father’s house. They were professional, masked up, clipboard in hand and booties on the feet. Upon entering the house, they didn’t break stride due to the smell and overall disarray…they took it all in and that helped me with my internal angst. They asked numerous questions and provided varying solutions. I truly felt at ease with them and knew they had my father’s best interests in mind. Their almost 20 years of experience helped guide me through the process, even pointing out underlying issues I hadn’t even considered. Again, this was very comforting and reinforced their expertise and professionalism. As we moved forward with the cleaning job, they provided an estimate in a timely manner, had quick scheduling opportunities and were able to complete the job in less than eight hours! The cleaning team was friendly, professional and organized. They brought questions and suggestions to us, so we could quickly make calculated decisions. That said, I do recommend for the homeowner or caregiver to have a temporary ‘home base’, just outside of the home. The team moved quickly and everything was being shuffled around, so sitting at the dining table, waiting to answer questions is not the best location. Since the house is temporarily out of commission for making lunch, plan ahead and pack something or consider delivery. All trash items were staged in the driveway and items to be sorted at a later date were in the garage. When my father returned to his house, from the outside, you couldn’t tell that anyone had been there! Upon entering the home, we were greeted with clean hallways and fresh smells. It didn’t smell of vanilla, but more importantly it didn’t smell of industrial cleaning solutions. Whew! We cannot thank PDX Hoarding / Bio-One for their care, attention to detail, professionalism and empathy. They made this difficult task, easier than expected. The total bill was commensurate with the level of service provided and I was grateful for everything. In conclusion, my father was back in his home that evening and he’s in great spirits and pleased with everyone’s efforts. The house is ready to welcome family and friends for the holidays! Thank you Phill and Angela! Regards, Sean & Erin O.

My experience with Bio-One, from start to finish, was the best. I had no idea what a (damp) basement clean out would cost, but it had to be done. Phil and Angela were kind, realistic, prompt, worked with me to get it into my budget, and then did it in one day with hustle. They're good, good people, running a family-owned business that really cares. Five stars.

I contacted Bio-One to assess cleaning and decontaminating the attic and basement of my home from years of undetected rodent infestation. And when I say cleaned out, I mean they removed and disposed of all debris, insulation, and unwanted junk from these areas. He then sanitized both areas with a decontamination enzyme, cleaning shelves/floors/attic beams, even the basement crawlspace. Phil the owner did the work himself, and was a pleasure to work with. All I had to do was mark the items in the basement I wanted to keep, and he took care of the rest, saving me from conducting hazardous cleaning work. Phil was very professional and respectful of both me and my home, and understanding, and he worked very fast (took less than 2 days total). Unlike another company I contacted to do the same work, Bio-One used an effective combination of decontamination/deodorizing products (not just something to mask the odor) as well as and enzyme product to further clean/decontaminate the beams and floors. On top of all that, they removed all the random boxes and junk from my basement whether it was contaminated or not (bonus), and cleaned everything that was to be left behind! Phil and his assistant took steps to ensure there was no mess left behind on the way to/from the attic and basement, and wore industrial PPE gear themselves during the whole process, a mark of true professionals (trust me, you don't want someone cleaning out rodent mess without properly protecting your home as well as themselves, not doing so indicates they don't know what they are doing). I would highly recommend Bio-One if you find unwelcome critters have invaded your home, I only regret I did not call Bio-One sooner. Thank you for helping me reclaim my home, Phil!

Great job ! Hard working friendly fun people to work with. I would recommend Bio one to anyone and everyone

I can't say enough good things about this company. All of the people are so compationate, attentive and thoughtful. They were on top of things from the first day of contact through the last. I would never consider working with another company for this type of cleanup and will definitely recommend them to anyone who is looking for an excellent outcome. Thank you again Bio-One!!

Created a new Google account just to leave this review. 💞 I recently hired Bio-One PDX for their "PDX Hoarding" services. About a year ago, I became disabled--and then proceeded to just do nothing related to my apartment. There was trash everywhere, boxes of things I'd never opened, year-old dishes left in the sink, year-old food left in the fridge, a pet I hadn't cleaned up after--it was bad. I had so much stuff that I'd created pathways around my apartment, and when some of the lights went out, I just left them out because I couldn't replace them, myself, and couldn't ask maintenance to replace them for me. Family occasionally asked to visit from out of town, but people could not safely enter, so I visited them, instead. Friends would ask to come over, but I'd arrange for us to go out for dinner. Once I got past a certain point, I didn't know what to do to get myself out of that situation. There was too much stuff to hire cleaners, but the apartment wasn't clean enough to hire haulers. I also couldn't even hire normal cleaners, because I'd let things go for so long that there were parts of my home that were a biohazard--and I couldn't find them all to clean beforehand because they were hidden behind so much stuff. After months of telling myself I'd take care of it all, I gave up and called Bio-One PDX to take care of it for me. That was the best decision I made in a long time. They did a great job; my apartment went from basically uninhabitable to clean and spartan within a day. In the process, it was clear that, at least from a hoarding perspective, they deal with a lot of rough things: buildings left in that state for decades, buildings with needles in them, buildings with many neglected animals in them. They were really prepared for anything, and my apartment was not a problem. They were also very aware that people only call them when something bad has happened. Despite the terrible circumstances, they were somehow kind and cheerful, and they kept a really positive attitude throughout the entire day. They were also as discreet as I can imagine is possible, given the kind of work they do. It can be hard enough hiring normal cleaners without feeling like a burden, so I expected to feel really terrible about this entire process. Instead, it felt like I was just hiring someone to do a job, in the same way I'd hire an electrician or a plumber: I was not personally qualified to do the work, so instead I hired specialists, and there was nothing wrong with that. It is not a personal failure to ask for help. It took a lot to clean out my apartment: a box truck (twice!), professional-grade chemicals, equipment for deep cleaning, training and equipment for cleaning up waste, a ton of trash bags, three people cleaning for an entire day, and all the training, work, and equipment necessary to properly dispose of or donate the stuff they took away. I didn't negotiate; the price seemed entirely fair, and it was within my budget, so I paid it all the day of the job. However, they proactively offered to work with me on payments or price, which speaks to how understanding they are as people and business owners. It really takes exceptionally kind, empathetic, and hard-working people to do the kind of work they do, and I deeply appreciate they exist. For the first time in a long time, my apartment feels like a home. I've since hired "normal" cleaners to come in every other week, and I've put HEPA filters in every room. Guests have visited in the weeks since Bio-One PDX cleaned out my apartment, and unprompted, every one of them has commented on how tidy it is--not knowing how horrible a state it was in just days or weeks before. Hopefully, I'll never need to hire Bio-One PDX again. However, if I do, I won't hesitate to call them. My only regret is I didn't call them sooner.

They handled an extremely challenging situation with empathy, professionalism, and grace. Compassionate listeners and ready to offer solutions. I highly recommend trusting them to take care of your and your family’s needs.

Angie and Phill are kind, compassionate and professional. They have helped two of my clients. Both were so afraid to reach out for help, due to feeling ashamed of their situation. Phill and Angie treated them with respect and dignity. One situation was urgent and they were able to come out the same day to remediate 10 years' worth of damage. Both clients were so relieved and grateful for Angie and Phill's help! Past the final roadblock, my clients were able to put their homes on the market.

Jacob is great and does great work!

Great work ethic from both crew members! They did an excellent job and I would recommend this service to anyone with my similar situation! Thank you so much! Now, I can open my shed and not feel like some varmint is going to scare me to death! Two thumbs up for sure!! The shed was thoroughly cleaned, disinfected and contents that were contaminated were thrown away and the remaining items were organized and put back by the workers. Glad I found your organization.

From the first call through every interaction and detail afterwards, I felt that we had made exactly the right choice choosing Bio-One. They were patient and kind during a difficult situation, and they were the epitome of professionalism. They worked very hard, with a smile and with generosity, to help us with a tough job. They arrived on time, they communicated well, they knew exactly what they were doing, and the results seem like a miracle. Thank you, Bio-One!

We had someone leave us a biological gift overnight at the front door of my office. These guys were great to work with and had a crew onsite asap. I hope to not go through the same experience again, but if it happens I will immediately call these guys again.

Bio-One PDX helped me through a difficult situation with ease and expediency. I am forever grateful to them for their assistance. Highly recommended.

Very efficient, thorough and communicative experience. Highly recommend!